General FAQ
Filing a Help Desk Ticket 101
Welcome to the guide on how and when to file an IT Help Desk ticket. This document will help you understand the process of reporting IT issues and ensure your requests are handled efficiently. Remember, checking our IT Knowledge Base for general info and Staff Knowledge Base for more sensitive...
Staff Knowledge Base
Beyond our standard public facing knowledge base, we also maintain a private knowledge base with more sensitive information. To visit it, please visit https://helpdesk.northway.org/kb/staff . You must be logged in to view this knowledge base. If you are not logged in, you will be redirected back ...
IT Best Practices for North Way Teams
There are several ways that North Way teams share email, documents, and information. While there are multiple ways to accomplish working in a shared space, there are some pitfalls that are helpful to avoid. Here are a few best practices to follow in your team. Team Passwords There are may cases...
Off boarding - Returning North Way IT Assets
North Way IT assets can be returned to your supervisor on your last day. BEFORE giving them to your supervisor, there are a few steps you will need to take. Failure to follow these steps could, especially for Mac users, could result in a total loss of the Macbook/iPad.IT will erase the device 3...