Set Rules for a Shared Mailbox

Shared mailboxes are great for a team to participate in managing a specific email.  Unfortunately, the native Outlook client makes it difficult to set up rules to apply to the mailbox.  Below are steps to manage rules for a shared mailbox.  While using the native Outlook client can be done, the easiest way using the web based version of Outlook.

1.  Using a browser, open https://www.outlook.com and log in.

2. Click your picture in the upper right and then select “Open another mailbox”

3. Enter the shared mailbox and click Open.  A new tab will open for the shared mailbox.

4.  Press the gear symbol in the upper right. and then select “View all Outlook settings”

5. From the left menu, select Mail => Rules

6.  Create/Modify/Delete rules as you need.