Zoom Phone
Voicemail Greeting Setup
With the Zoom phone provider, there are several options for setting up voicemail greetings. Typing a message to be spoken by an automated system Uploading a pre-recorded audio file Recording a new audio file You may access these options in your Zoom profile under the Phone menu option. ht...
Managing Auto Receptionist and Call Queues
Zoom is our phone provider and we have setup auto receptionist and call queues to manager our main phone lines. We have the ability to change the general greeting, hold music, and set Holiday schedules. Definitions: Auto Receptionist: This is where the call starts when someone calls into North ...
Zoom Phone User Directory
With North Way moving to use Zoom as our phone provider, the way to lookup or transfer a phone call has changed a bit. In Zoom, everyone is given an extension number and optionally an external phone number. Instead of remembering these extensions or numbers, there is a user directory available....
Add a Shared Zoom Phone Account to Zoom Desktop Client
The Zoom Desktop client allows multiple accounts to be used easily. In our case, we want a second departmental phone that will receive phone calls and text messages. Most of these calls/texts will be related to one time passwords for website logins.1. Open the Zoom and and sign in.2. Click yo...
Zoom Calls aren't ringing on my phone...
Sometimes a call will come in to our NW Zoom phone number but it never actually rings. Here are some things to check… A. Make sure Zoom Mobile devices are part of your call handling. Go to your personal Zoom Phone settings. https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/...